客(Ke)户(Hu)关(Guan)系(Xi)管(Guan)理(Li)系(Xi)统(Tong)CRM系(Xi)统(Tong)介(Jie)绍(Shao)，(?)具(Ju)体(Ti)有(You)哪(Na)些(Xie)功(Gong)能(Neng)？(?)

它(Ta)可(Ke)以(Yi)与(Yu)其(Qi)他(Ta)工(Gong)作(Zuo)系(Xi)统(Tong)(电(Dian)子(Zi)商(Shang)务(Wu)、(?)OA、(?)SCM、(?)ERP系(Xi)统(Tong))连(Lian)接(Jie)。(?)它(Ta)一(Yi)方(Fang)面(Mian)调(Diao)用(Yong)电(Dian)子(Zi)商(Shang)务(Wu)系(Xi)统(Tong)中(Zhong)的(De)客(Ke)户(Hu)需(Xu)求(Qiu)数(Shu)据(Ju)，(?)另(Ling)一(Yi)方(Fang)面(Mian)将(Jiang)处(Chu)理(Li)后(Hou)的(De)数(Shu)据(Ju)及(Ji)时(Shi)传(Chuan)递(Di)给(Gei)ERP系(Xi)统(Tong)，(?)并(Bing)反(Fan)馈(Kui)给(Gei)电(Dian)子(Zi)商(Shang)务(Wu)系(Xi)统(Tong)。(?)基(Ji)本(Ben)功(Gong)能(Neng)包(Bao)括(Kuo)客(Ke)户(Hu)管(Guan)理(Li)、(?)联(Lian)系(Xi)人(Ren)管(Guan)理(Li)、(?)时(Shi)间(Jian)管(Guan)理(Li)、(?)潜(Qian)在(Zai)客(Ke)户(Hu)管(Guan)理(Li)、(?)销(Xiao)售(Shou)管(Guan)理(Li)、(?)电(Dian)话(Hua)营(Ying)销(Xiao)、(?)营(Ying)销(Xiao)管(Guan)理(Li)、(?)电(Dian)话(Hua)营(Ying)销(Xiao)、(?)客(Ke)户(Hu)服(Fu)务(Wu)、(?)呼(Hu)叫(Jiao)中(Zhong)心(Xin)、(?)合(He)作(Zuo)伙(Huo)伴(Ban)关(Guan)系(Xi)管(Guan)理(Li)、(?)商(Shang)业(Ye)智(Zhi)能(Neng)、(?)知(Zhi)识(Shi)管(Guan)理(Li)、(?)电(Dian)子(Zi)商(Shang)务(Wu)等(Deng)。(?)让(Rang)我(Wo)们(Men)来(Lai)看(Kan)看(Kan)这(Zhe)些(Xie)特(Te)性(Xing)能(Neng)为(Wei)我(Wo)们(Men)做(Zuo)些(Xie)什(Shi)么(Me)。(?)

1.客(Ke)户(Hu)管(Guan)理(Li)。(?)主(Zhu)要(Yao)功(Gong)能(Neng)有(You):客(Ke)户(Hu)基(Ji)本(Ben)信(Xin)息(Xi)；(?)与(Yu)该(Gai)客(Ke)户(Hu)相(Xiang)关(Guan)的(De)基(Ji)本(Ben)活(Huo)动(Dong)和(He)活(Huo)动(Dong)历(Li)史(Shi)；(?)联(Lian)系(Xi)人(Ren)的(De)选(Xuan)择(Ze)；(?)订(Ding)单(Dan)输(Shu)入(Ru)和(He)跟(Gen)踪(Zong)；(?)和(He)销(Xiao)售(Shou)合(He)同(Tong)的(De)生(Sheng)成(Cheng)。(?)

2.联(Lian)系(Xi)管(Guan)理(Li)。(?)主(Zhu)要(Yao)功(Gong)能(Neng)包(Bao)括(Kuo):联(Lian)系(Xi)人(Ren)档(Dang)案(An)的(De)记(Ji)录(Lu)、(?)存(Cun)储(Chu)和(He)检(Jian)索(Suo)；(?)跟(Gen)踪(Zong)与(Yu)客(Ke)户(Hu)的(De)联(Lian)系(Xi)，(?)如(Ru)时(Shi)间(Jian)、(?)类(Lei)型(Xing)、(?)简(Jian)单(Dan)描(Miao)述(Shu)、(?)任(Ren)务(Wu)等(Deng)。(?)，(?)并(Bing)可(Ke)附(Fu)上(Shang)相(Xiang)关(Guan)文(Wen)件(Jian)；(?)客(Ke)户(Hu)内(Nei)部(Bu)组(Zu)织(Zhi)设(She)置(Zhi)概(Gai)述(Shu)。(?)

3.时(Shi)间(Jian)管(Guan)理(Li)。(?)主(Zhu)要(Yao)功(Gong)能(Neng)有(You):日(Ri)历(Li)；(?)设(She)计(Ji)约(Yue)会(Hui)和(He)活(Huo)动(Dong)计(Ji)划(Hua)。(?)有(You)冲(Chong)突(Tu)时(Shi)，(?)系(Xi)统(Tong)会(Hui)提(Ti)示(Shi)；(?)安(An)排(Pai)活(Huo)动(Dong)，(?)如(Ru)待(Dai)办(Ban)事(Shi)项(Xiang)、(?)约(Yue)会(Hui)、(?)会(Hui)议(Yi)、(?)电(Dian)话(Hua)、(?)电(Dian)子(Zi)邮(You)件(Jian)、(?)传(Chuan)真(Zhen)；(?)备(Bei)忘(Wang)录(Lu)；(?)安(An)排(Pai)团(Tuan)队(Dui)活(Huo)动(Dong)；(?)检(Jian)查(Cha)团(Tuan)队(Dui)中(Zhong)其(Qi)他(Ta)人(Ren)的(De)安(An)排(Pai)，(?)避(Bi)免(Mian)冲(Chong)突(Tu)；(?)通(Tong)知(Zhi)相(Xiang)关(Guan)人(Ren)员(Yuan)活(Huo)动(Dong)的(De)安(An)排(Pai)；(?)任(Ren)务(Wu)列(Lie)表(Biao)；(?)提(Ti)前(Qian)通(Tong)知(Zhi)/提(Ti)示(Shi)；(?)记(Ji)事(Shi)本(Ben)；(?)电(Dian)子(Zi)邮(You)件(Jian)；(?)传(Chuan)真(Zhen)。(?)

4.潜(Qian)在(Zai)客(Ke)户(Hu)管(Guan)理(Li)。(?)主(Zhu)要(Yao)功(Gong)能(Neng)包(Bao)括(Kuo):记(Ji)录(Lu)、(?)更(Geng)新(Xin)和(He)分(Fen)发(Fa)业(Ye)务(Wu)线(Xian)索(Suo)；(?)销(Xiao)售(Shou)机(Ji)会(Hui)的(De)升(Sheng)级(Ji)和(He)分(Fen)配(Pei)；(?)跟(Gen)踪(Zong)潜(Qian)在(Zai)客(Ke)户(Hu)；(?)

5.销(Xiao)售(Shou)管(Guan)理(Li)。(?)主(Zhu)要(Yao)功(Gong)能(Neng)包(Bao)括(Kuo):组(Zu)织(Zhi)和(He)浏(Liu)览(Lan)销(Xiao)售(Shou)信(Xin)息(Xi)，(?)如(Ru)客(Ke)户(Hu)、(?)业(Ye)务(Wu)描(Miao)述(Shu)、(?)联(Lian)系(Xi)人(Ren)、(?)时(Shi)间(Jian)、(?)销(Xiao)售(Shou)阶(Jie)段(Duan)、(?)业(Ye)务(Wu)量(Liang)、(?)可(Ke)能(Neng)结(Jie)束(Shu)时(Shi)间(Jian)等(Deng)。(?)生(Sheng)成(Cheng)每(Mei)项(Xiang)销(Xiao)售(Shou)业(Ye)务(Wu)的(De)阶(Jie)段(Duan)报(Bao)告(Gao)，(?)给(Gei)出(Chu)业(Ye)务(Wu)所(Suo)处(Chu)的(De)阶(Jie)段(Duan)、(?)需(Xu)要(Yao)的(De)时(Shi)间(Jian)、(?)成(Cheng)功(Gong)的(De)可(Ke)能(Neng)性(Xing)、(?)历(Li)史(Shi)销(Xiao)售(Shou)状(Zhuang)况(Kuang)评(Ping)价(Jia)等(Deng)信(Xin)息(Xi)。(?)为(Wei)销(Xiao)售(Shou)业(Ye)务(Wu)提(Ti)供(Gong)战(Zhan)术(Shu)和(He)战(Zhan)略(Lue)支(Zhi)持(Chi)；(?)维(Wei)护(Hu)地(Di)区(Qu)(省(Sheng)，(?)市(Shi)，(?)邮(You)编(Bian)，(?)地(Di)区(Qu)，(?)行(Xing)业(Ye)，(?)相(Xiang)关(Guan)客(Ke)户(Hu)，(?)联(Lian)系(Xi)人(Ren)等(Deng)。(?));将(Jiang)业(Ye)务(Wu)员(Yuan)划(Hua)分(Fen)到(Dao)某(Mou)个(Ge)区(Qu)域(Yu)并(Bing)授(Shou)权(Quan)；(?)地(Di)理(Li)重(Zhong)置(Zhi)；(?)根(Gen)据(Ju)利(Li)润(Run)、(?)领(Ling)域(Yu)、(?)优(You)先(Xian)级(Ji)、(?)时(Shi)间(Jian)、(?)状(Zhuang)态(Tai)等(Deng)标(Biao)准(Zhun)，(?)用(Yong)户(Hu)可(Ke)以(Yi)定(Ding)制(Zhi)关(Guan)于(Yu)即(Ji)将(Jiang)到(Dao)来(Lai)的(De)活(Huo)动(Dong)、(?)业(Ye)务(Wu)、(?)客(Ke)户(Hu)、(?)联(Lian)系(Xi)人(Ren)、(?)约(Yue)会(Hui)等(Deng)的(De)报(Bao)告(Gao)。(?)提(Ti)供(Gong)类(Lei)似(Si)BBS的(De)功(Gong)能(Neng)，(?)用(Yong)户(Hu)可(Ke)以(Yi)在(Zai)系(Xi)统(Tong)上(Shang)发(Fa)布(Bu)销(Xiao)售(Shou)提(Ti)示(Shi)，(?)查(Cha)询(Xun)一(Yi)些(Xie)销(Xiao)售(Shou)技(Ji)巧(Qiao)。(?)销(Xiao)售(Shou)费(Fei)用(Yong)管(Guan)理(Li)；(?)销(Xiao)售(Shou)佣(Yong)金(Jin)管(Guan)理(Li)。(?)

6.电(Dian)话(Hua)销(Xiao)售(Shou)和(He)电(Dian)话(Hua)销(Xiao)售(Shou)。(?)主(Zhu)要(Yao)功(Gong)能(Neng)包(Bao)括(Kuo):电(Dian)话(Hua)簿(Bu)；(?)生(Sheng)成(Cheng)电(Dian)话(Hua)列(Lie)表(Biao)，(?)并(Bing)将(Jiang)其(Qi)与(Yu)客(Ke)户(Hu)、(?)联(Lian)系(Xi)人(Ren)和(He)企(Qi)业(Ye)相(Xiang)关(Guan)联(Lian)；(?)给(Gei)销(Xiao)售(Shou)人(Ren)员(Yuan)分(Fen)配(Pei)电(Dian)话(Hua)号(Hao)码(Ma)；(?)记(Ji)录(Lu)电(Dian)话(Hua)细(Xi)节(Jie)并(Bing)安(An)排(Pai)回(Hui)电(Dian)；(?)电(Dian)话(Hua)营(Ying)销(Xiao)内(Nei)容(Rong)草(Cao)案(An)；(?)电(Dian)话(Hua)录(Lu)音(Yin)，(?)同(Tong)时(Shi)赠(Zeng)送(Song)写(Xie)手(Shou)，(?)可(Ke)由(You)用(Yong)户(Hu)录(Lu)音(Yin)；(?)电(Dian)话(Hua)统(Tong)计(Ji)和(He)报(Bao)告(Gao)；(?)自(Zi)动(Dong)拨(Bo)号(Hao)。(?)

7.营(Ying)销(Xiao)管(Guan)理(Li)。(?)主(Zhu)要(Yao)功(Gong)能(Neng)包(Bao)括(Kuo):产(Chan)品(Pin)和(He)价(Jia)格(Ge)配(Pei)置(Zhi)器(Qi)；(?)进(Jin)行(Xing)营(Ying)销(Xiao)活(Huo)动(Dong)时(Shi)(如(Ru)广(Guang)告(Gao)、(?)邮(You)件(Jian)、(?)研(Yan)讨(Tao)会(Hui)、(?)网(Wang)站(Zhan)、(?)展(Zhan)览(Lan)等(Deng)。(?))，(?)他(Ta)们(Men)可(Ke)以(Yi)获(Huo)得(De)预(Yu)先(Xian)定(Ding)制(Zhi)的(De)信(Xin)息(Xi)支(Zhi)持(Chi)；(?)建(Jian)立(Li)营(Ying)销(Xiao)活(Huo)动(Dong)与(Yu)业(Ye)务(Wu)、(?)客(Ke)户(Hu)和(He)联(Lian)系(Xi)人(Ren)之(Zhi)间(Jian)的(De)关(Guan)系(Xi)；(?)显(Xian)示(Shi)任(Ren)务(Wu)完(Wan)成(Cheng)进(Jin)度(Du)；(?)提(Ti)供(Gong)类(Lei)似(Si)于(Yu)公(Gong)告(Gao)板(Ban)的(De)功(Gong)能(Neng)，(?)可(Ke)以(Yi)发(Fa)布(Bu)、(?)查(Cha)找(Zhao)、(?)更(Geng)新(Xin)营(Ying)销(Xiao)资(Zi)料(Liao)，(?)从(Cong)而(?)实(Shi)现(Xian)营(Ying)销(Xiao)文(Wen)档(Dang)、(?)分(Fen)析(Xi)报(Bao)告(Gao)等(Deng)的(De)共(Gong)享(Xiang)。(?)跟(Gen)踪(Zong)特(Te)定(Ding)事(Shi)件(Jian)；(?)安(An)排(Pai)新(Xin)的(De)活(Huo)动(Dong)，(?)如(Ru)研(Yan)讨(Tao)会(Hui)、(?)会(Hui)议(Yi)等(Deng)。(?)，(?)并(Bing)添(Tian)加(Jia)合(He)同(Tong)、(?)客(Ke)户(Hu)、(?)销(Xiao)售(Shou)代(Dai)表(Biao)等(Deng)信(Xin)息(Xi)；(?)写(Xie)信(Xin)、(?)群(Qun)发(Fa)邮(You)件(Jian)，(?)与(Yu)合(He)同(Tong)、(?)客(Ke)户(Hu)、(?)联(Lian)系(Xi)人(Ren)、(?)企(Qi)业(Ye)等(Deng)建(Jian)立(Li)关(Guan)系(Xi)。(?)；(?)邮(You)件(Jian)合(He)并(Bing)；(?)生(Sheng)成(Cheng)标(Biao)签(Qian)和(He)信(Xin)封(Feng)。(?)

8.客(Ke)服(Fu)。(?)主(Zhu)要(Yao)功(Gong)能(Neng)包(Bao)括(Kuo):服(Fu)务(Wu)项(Xiang)目(Mu)快(Kuai)速(Su)录(Lu)入(Ru)；(?)服(Fu)务(Wu)的(De)安(An)排(Pai)、(?)时(Shi)间(Jian)安(An)排(Pai)和(He)再(Zai)分(Fen)配(Pei)；(?)事(Shi)件(Jian)的(De)升(Sheng)级(Ji)；(?)搜(Sou)索(Suo)和(He)跟(Gen)踪(Zong)与(Yu)某(Mou)个(Ge)业(Ye)务(Wu)相(Xiang)关(Guan)的(De)事(Shi)件(Jian)；(?)生(Sheng)成(Cheng)事(Shi)件(Jian)报(Bao)告(Gao)；(?)服(Fu)务(Wu)和(He)合(He)同(Tong)；(?)订(Ding)单(Dan)管(Guan)理(Li)和(He)跟(Gen)踪(Zong)；(?)问(Wen)题(Ti)及(Ji)其(Qi)解(Jie)决(Jue)方(Fang)案(An)的(De)数(Shu)据(Ju)库(Ku)。(?)

9.呼(Hu)叫(Jiao)中(Zhong)心(Xin)。(?)主(Zhu)要(Yao)功(Gong)能(Neng)包(Bao)括(Kuo):处(Chu)理(Li)来(Lai)电(Dian)和(He)去(Qu)电(Dian)；(?)互(Hu)联(Lian)网(Wang)回(Hui)拨(Bo)；(?)呼(Hu)叫(Jiao)中(Zhong)心(Xin)运(Yun)营(Ying)管(Guan)理(Li)；(?)软(Ruan)电(Dian)话(Hua)；(?)电(Dian)话(Hua)转(Zhuan)接(Jie)；(?)路(Lu)由(You)；(?)报(Bao)表(Biao)的(De)统(Tong)计(Ji)分(Fen)析(Xi)；(?)管(Guan)理(Li)工(Gong)具(Ju)；(?)通(Tong)过(Guo)传(Chuan)真(Zhen)、(?)电(Dian)话(Hua)、(?)电(Dian)子(Zi)邮(You)件(Jian)、(?)打(Da)印(Yin)机(Ji)等(Deng)自(Zi)动(Dong)发(Fa)送(Song)数(Shu)据(Ju)。(?)出(Chu)库(Ku)调(Diao)度(Du)管(Guan)理(Li)。(?)

10.伙(Huo)伴(Ban)关(Guan)系(Xi)管(Guan)理(Li)。(?)主(Zhu)要(Yao)功(Gong)能(Neng)包(Bao)括(Kuo):设(She)置(Zhi)对(Dui)公(Gong)司(Si)数(Shu)据(Ju)库(Ku)信(Xin)息(Xi)的(De)访(Fang)问(Wen)权(Quan)限(Xian)，(?)合(He)作(Zuo)伙(Huo)伴(Ban)可(Ke)以(Yi)通(Tong)过(Guo)标(Biao)准(Zhun)的(De)Web浏(Liu)览(Lan)器(Qi)以(Yi)密(Mi)码(Ma)登(Deng)录(Lu)的(De)方(Fang)式(Shi)访(Fang)问(Wen)和(He)更(Geng)新(Xin)客(Ke)户(Hu)信(Xin)息(Xi)、(?)公(Gong)司(Si)数(Shu)据(Ju)库(Ku)以(Yi)及(Ji)与(Yu)渠(Qu)道(Dao)活(Huo)动(Dong)相(Xiang)关(Guan)的(De)文(Wen)档(Dang)；(?)合(He)作(Zuo)伙(Huo)伴(Ban)可(Ke)以(Yi)轻(Qing)松(Song)访(Fang)问(Wen)与(Yu)销(Xiao)售(Shou)渠(Qu)道(Dao)相(Xiang)关(Guan)的(De)销(Xiao)售(Shou)机(Ji)会(Hui)信(Xin)息(Xi)；(?)合(He)作(Zuo)伙(Huo)伴(Ban)通(Tong)过(Guo)浏(Liu)览(Lan)器(Qi)使(Shi)用(Yong)销(Xiao)售(Shou)管(Guan)理(Li)工(Gong)具(Ju)和(He)机(Ji)会(Hui)管(Guan)理(Li)工(Gong)具(Ju)，(?)如(Ru)销(Xiao)售(Shou)方(Fang)法(Fa)、(?)销(Xiao)售(Shou)流(Liu)程(Cheng)等(Deng)。(?)，(?)并(Bing)使(Shi)用(Yong)预(Yu)定(Ding)义(Yi)和(He)自(Zi)定(Ding)义(Yi)的(De)报(Bao)告(Gao)；(?)和(He)产(Chan)品(Pin)价(Jia)格(Ge)配(Pei)置(Zhi)器(Qi)。(?)

11.知(Zhi)识(Shi)管(Guan)理(Li)。(?)主(Zhu)要(Yao)功(Gong)能(Neng)包(Bao)括(Kuo):在(Zai)网(Wang)站(Zhan)上(Shang)展(Zhan)示(Shi)个(Ge)性(Xing)化(Hua)信(Xin)息(Xi)；(?)将(Jiang)一(Yi)些(Xie)文(Wen)档(Dang)附(Fu)加(Jia)到(Dao)联(Lian)系(Xi)人(Ren)、(?)客(Ke)户(Hu)、(?)活(Huo)动(Dong)简(Jian)介(Jie)等(Deng)。(?)作(Zuo)为(Wei)附(Fu)件(Jian)；(?)文(Wen)件(Jian)管(Guan)理(Li)；(?)监(Jian)控(Kong)竞(Jing)争(Zheng)对(Dui)手(Shou)的(De)网(Wang)站(Zhan)，(?)如(Ru)果(Guo)发(Fa)现(Xian)任(Ren)何(He)变(Bian)化(Hua)，(?)向(Xiang)用(Yong)户(Hu)报(Bao)告(Gao)；(?)根(Gen)据(Ju)用(Yong)户(Hu)定(Ding)义(Yi)的(De)关(Guan)键(Jian)字(Zi)监(Jian)控(Kong)网(Wang)站(Zhan)的(De)变(Bian)化(Hua)。(?)12.商(Shang)业(Ye)智(Zhi)能(Neng)。(?)主(Zhu)要(Yao)功(Gong)能(Neng)包(Bao)括(Kuo):预(Yu)定(Ding)义(Yi)查(Cha)询(Xun)和(He)报(Bao)表(Biao)；(?)自(Zi)定(Ding)义(Yi)用(Yong)户(Hu)查(Cha)询(Xun)和(He)报(Bao)告(Gao)；(?)可(Ke)以(Yi)看(Kan)到(Dao)查(Cha)询(Xun)和(He)报(Bao)表(Biao)的(De)SQL代(Dai)码(Ma)；(?)以(Yi)报(Bao)告(Gao)或(Huo)图(Tu)表(Biao)的(De)形(Xing)式(Shi)检(Jian)查(Cha)潜(Qian)在(Zai)客(Ke)户(Hu)和(He)业(Ye)务(Wu)可(Ke)能(Neng)带(Dai)来(Lai)的(De)收(Shou)入(Ru)；(?)通(Tong)过(Guo)预(Yu)定(Ding)义(Yi)的(De)图(Tu)表(Biao)工(Gong)具(Ju)分(Fen)析(Xi)潜(Qian)在(Zai)客(Ke)户(Hu)和(He)业(Ye)务(Wu)的(De)传(Chuan)播(Bo)路(Lu)径(Jing)；(?)向(Xiang)第(Di)三(San)方(Fang)传(Chuan)输(Shu)数(Shu)据(Ju)的(De)预(Yu)测(Ce)和(He)规(Gui)划(Hua)工(Gong)具(Ju)；(?)直(Zhi)方(Fang)图(Tu)和(He)饼(Bing)图(Tu)工(Gong)具(Ju)；(?)系(Xi)统(Tong)运(Yun)行(Xing)状(Zhuang)态(Tai)显(Xian)示(Shi)；(?)能(Neng)力(Li)预(Yu)警(Jing)。(?)

13.电(Dian)子(Zi)商(Shang)务(Wu)。(?)主(Zhu)要(Yao)功(Gong)能(Neng)包(Bao)括(Kuo):个(Ge)性(Xing)化(Hua)界(Jie)面(Mian)和(He)服(Fu)务(Wu)；(?)网(Wang)站(Zhan)内(Nei)容(Rong)管(Guan)理(Li)；(?)店(Dian)面(Mian)；(?)和(He)订(Ding)单(Dan)处(Chu)理(Li)；(?)销(Xiao)售(Shou)空(Kong)间(Jian)拓(Tuo)展(Zhan)；(?)客(Ke)户(Hu)自(Zi)助(Zhu)服(Fu)务(Wu)；(?)网(Wang)站(Zhan)运(Yun)营(Ying)分(Fen)析(Xi)及(Ji)报(Bao)告(Gao)。(?)